Privacy Policy

1. Information We Collect

• Personal Information: such as your name, email address, billing/shipping address, and payment details when placing an order.
• Non-Personal Information: such as browser type, IP address, and pages visited to help us improve our website experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Communicate with you regarding your purchase, inquiries, or promotions.
• Improve our website, services, and product offerings.
• Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers (e.g., shipping companies, payment processors) only as necessary to complete your transactions.

4. Cookies and Analytics

Our website uses essential cookies to keep your cart and session working, and to remember your cookie choice. We also use two analytics services to understand how the shop is used and improve it:

• Google Analytics records pages visited, how you arrived (for example a search engine or social media), your approximate location (country and city), device and browser type, and shopping steps such as viewing a product, adding to cart and completing a purchase (order number, items and amount). Google's advertising features are turned off, and the data is kept for 14 months.
• Microsoft Clarity records how pages are used (clicks, scrolling and page layout) so we can find parts of the site that are confusing or broken. Text you type into forms is masked. Clarity does not run on pages that show your order or account links.

We never send your name, email address, password, payment details or private links (such as password-reset or unsubscribe links) to either service.

If you visit from the European Union, the European Economic Area, the United Kingdom or Switzerland, neither analytics service runs, and no analytics cookies are set, until you accept them in the cookie banner. You can change your choice at any time with the "Cookie settings" link at the bottom of every page; declining removes the analytics cookies. You can also block cookies in your browser settings, but some features may not work as intended.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal requirements).
• Opt out of marketing emails at any time by clicking “unsubscribe.”

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the revised date at the top.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at info@lalunebyne.com.